Our customer-centric support process eliminates wasted time. We provide answers as soon as possible, whether you are in direct contact with a Support Analyst or inquire over the web. By documenting and referencing each solution, we continually improve our response time and effectiveness.
Our Call Center support site provides you with a single, easy to use, seamless conduit into the WorkWise Organization, and its knowledge, products, and services. We can resolve, or arrange resolution, of any question, issue, or concern quickly and concisely.
We maintain long-term relationships by providing world-class products and service. We have a knowledgeable support staff with the skills and tools to diagnose and solve your issues in a timely and effective manner.
Our Call Center uses advanced system support tools to enhance our people and customer-centric support services. We’re ready to respond to your request, whether it is submitted via the web, phone, email, or fax. You can interact directly with our support system to log, update, and view the progression of your cases, all via the Internet.
Our Knowledge Database provides you with online access to an extensive library of documented solutions and answers to frequently asked questions. Research and view more than 5000 proven solutions. The Knowledge Database is available 24 hours a day, 7 days a week, allowing you the freedom and convenience of “self-service” support.
Our Support Plan entitles you to:
- Unlimited calls to our Call Center via a toll-free phone number 7:00 AM to 6:00 PM Central Time, weekdays excluding holidays.
- Research of problems in the application software and access to source code to correct application software errors.
- Access to WorkWise Call Center via the Internet, 24 hours per day, to log, update and check the status of support issues.
- Access to the WorkWise Call Center Knowledge Database via the Internet, providing over 5,000 proven solutions without requiring the assistance of a Call Center Representative.
- Distribution Media Kits for refreshes/update installations for customer’s current version.
- Access to the latest version of the software
- Special discount on services
- A 24 hour hotline number for disaster recovery assistance
Contact the Call Center
- Toll Free Phone: 800-227-9594
- Local Phone (Milwaukee, WI Metro area) 414-577-5298
- Email: callcenter@workwiseinc.com
- Dedicated Fax: 414-359-1415
The Call Center is open 7am to 6pm Central Time weekdays excluding holidays.